New Clients
Welcome to South Hyland Pet Hospital!
Compassionate Veterinary Care, Built on Relationships
Whether you’re welcoming a new pet into your home, searching for a new veterinary provider, or simply exploring your options, we’re glad you’re considering South Hyland Pet Hospital for your pet’s care!
Proudly serving Bloomington and the surrounding communities since 1974, South Hyland Pet Hospital is a locally owned, AAHA-accredited veterinary hospital committed to providing high-quality medicine, compassionate care, and personalized attention.
We believe the best veterinary care is built on trust, open communication, and a strong partnership between pet owners and their veterinary team. Our goal is to help you understand your pet’s health, explore your options, and make informed decisions that reflect their individual needs.
We look forward to getting to know you and your pet!
Online appointment requests are reviewed during office hours and are not confirmed until approved by our team. For urgent medical concerns, please call us directly.
Getting Started as a New Client
We want your first experience with South Hyland Pet Hospital to be as comfortable and straightforward as possible.
Scheduling Your First Appointment
To get started, request an appointment online through PetDesk or call us at (952) 884-1868.
Our Client Service Representatives will help determine the most appropriate appointment type for your pet and answer any questions you may have.
Preparing for Your Visit
Before your appointment, our team may ask you to:
- Complete our new-client registration form.
- Provide your pet’s previous veterinary medical records, including vaccination history and current medications.
- Let us know about any medical concerns or special needs you’d like to discuss.
- Inform us of any anxiety, aggression, reactivity, or handling concerns so we can plan for a safer, more comfortable visit.
Having this information available in advance allows our veterinary team to become familiar with your pet’s medical history and make the most of your appointment time.
For additional information about our hospital, visit our Frequently Asked Questions page.
The Pets We Care For & Our Veterinary Services
South Hyland Pet Hospital provides comprehensive veterinary care for dogs, cats, and a variety of small companion mammals.
Species We Treat
- Dogs and cats
- Rabbits and guinea pigs
- Chinchillas and hedgehogs
- Rats, hamsters, gerbils, and mice
Our team recognizes that each species has unique medical, nutritional, behavioral, and handling needs. We tailor our recommendations and approach accordingly.
Our Veterinary Services
As a full-service general practice veterinary hospital, we provide a wide range of medical services, including:
- Preventive & Wellness Care: Comprehensive examinations, vaccinations, parasite prevention, and routine health screening.
- Medical Care: Diagnosis and management of illnesses, injuries, chronic conditions, and behavioral concerns.
- Diagnostic Services: In-house and reference laboratory testing, digital X-rays, ultrasound, and specialist interpretation when appropriate.
- Surgery & Dentistry: Routine soft tissue surgery, comprehensive dental care, dental radiography, oral surgery, and advanced procedures coordinated with traveling veterinary specialists.
- Additional Services: Therapeutic laser treatments, travel-related veterinary services, quality-of-life consultations, hospice and end-of-life care, and other specialized services.
We also offer Support Team Appointments for select medical services, clinical grooming, and client education, as well as house calls and virtual consultations for eligible established patients.
Same-Day Urgent Care
We offer same-day urgent care appointments when availability allows for pets experiencing illnesses, injuries, or other medical concerns that require prompt attention.
All appointments, including urgent care visits, must be scheduled in advance. We do not accept walk-in appointments.
South Hyland Pet Hospital is not a 24-hour emergency or critical care facility. Pets experiencing potentially life-threatening emergencies should be evaluated at a dedicated emergency veterinary hospital.
For more information, visit our Urgent & Emergency Care Information page.
What to Expect at Your First Visit
We strive to create a welcoming, comfortable environment for both pets and their people.
Arriving & Checking In
Because our lobby is small, please call or text (952) 884-1868 when you arrive and wait for instructions before entering the hospital.
This helps us manage patient traffic, reduce interactions between unfamiliar animals, and create a calmer experience for pets who may be anxious or reactive.
For everyone’s safety:
- Dogs must be on secure leashes no longer than six feet.
- Cats and other small animals must be transported in appropriate, secure carriers.
Your Pet’s Appointment
Most veterinarian appointments are scheduled for approximately 30–60 minutes, depending on the reason for your visit and your pet’s medical needs.
During your appointment, our veterinary team will review your pet’s medical history, discuss your concerns, perform an appropriate examination, and recommend care based on your pet’s individual needs.
We encourage questions and open conversations about treatment recommendations, available options, and anticipated costs. Our goal is for you to feel informed and comfortable participating in decisions about your pet’s care.
For additional information about scheduling expectations and hospital guidelines, please review our:
Payment Options & Helpful Resources
We believe clear communication about veterinary expenses is an important part of building trust.
Payment is required in full at the time services are provided. We accept cash, personal checks, major credit and debit cards, and approved third-party financing.
If you have financial concerns or a specific budget, we encourage you to discuss them with our team before services are performed. When medically appropriate, we can help prioritize recommendations and discuss available care options.
Additional resources include:
- Payment Options & Policies: Accepted payment methods, third-party financing options including Cherry, CareCredit, Scratchpay, and All Pet Card, and financial policies.
- Wellness Plans: Monthly payment plans designed to make routine preventive care expenses more predictable.
- Pet Insurance: Information about insurance coverage, reimbursement, and Trupanion Express direct payment.
Meet Our Veterinarians
Our veterinarians bring a variety of clinical interests, experience, and perspectives to patient care. Working collaboratively, they provide individualized recommendations and help clients navigate everything from routine preventive care to more complex medical concerns.
Our veterinary team includes:
- Dr. Nikki Burk
- Dr. Mark Lehnert
- Dr. Rachel Samsel
- Dr. Hana Kazunas
- Dr. Emily Christenson
- Dr. Rachel Weber
Hospital Location, Hours & Contact Information
South Hyland Pet Hospital
5400 W Old Shakopee Road
Bloomington, MN 55437
Call or Text: (952) 884-1868
Email: southhyland@southhyland.com
Office Hours
Monday–Friday: 7:30 AM–6:00 PM
Saturday: 8:00 AM–12:00 PM
Sunday: Closed
Veterinary Appointment Hours
Monday–Friday: 9:00–11:30 AM and 2:00–5:30 PM
Saturday: 8:30–11:30 AM
Our office opens before veterinary appointments begin. Veterinarians are not routinely on-site before scheduled appointment hours.
We are closed on Sundays and major holidays. Additional closures or schedule adjustments may occur for staff meetings, training, or other circumstances.
Calls, texts, emails, and online appointment requests are monitored during office hours only.
After-Hours & Emergency Veterinary Care
If your pet requires immediate medical attention outside our hours or is experiencing a potentially life-threatening emergency, please contact an emergency veterinary hospital directly.
Veterinary Emergency Group (VEG) – Eden Prairie
16490 W 78th Street, Suite A
Eden Prairie, MN 55346
Phone: (952) 444-1034
Hours: Open 24 hours a day, 7 days a week, including holidays
VEG provides emergency veterinary care for dogs, cats, and a variety of small mammals and exotic companion animals.
Visit Veterinary Emergency Group
Additional emergency and urgent care options are available on our Urgent & Emergency Care Information page.
Staying Connected
Our team is available by phone, text, and email during regular office hours to assist with appointment questions, prescription requests, and other nonemergency needs.
We also offer the PetDesk app for iPhone and Android, providing convenient access to appointment information, reminders, and other features.
For medications, prescription diets, and other pet care products, you can visit our Online Store & Pharmacy or request a prescription refill online.
Please allow adequate processing time for prescription requests.
Ready to Schedule Your First Appointment?
Choosing a veterinary hospital is an important decision, and we appreciate the opportunity to earn your trust.
Whether your pet needs preventive care, help managing a medical condition, or support through a more difficult stage of life, our team is here to provide knowledgeable guidance and compassionate care.
We look forward to meeting you and your pet!
Online appointment requests are reviewed during office hours and are not confirmed until approved by our team. For urgent medical concerns, please call us directly at (952) 884-1868.