No-Show, Late & Cancellation Policy

At South Hyland Pet Hospital, we want to make sure your experience with us is as smooth and convenient as possible. To achieve this, we kindly ask for your cooperation with our appointment policies:

Cancellation Notice:

If you need to cancel your appointment, we request a notice of at least 24 hours. This helps us accommodate other pets in need of prompt veterinary care.

Late Arrival:

If you’re running late, please let us know ASAP. If your delay exceeds 15 minutes, we may need to reschedule your appointment for another day. We’ll do our best to find a time that works for you.

No-Show and Same-Day Cancellation:

We understand that life can be unpredictable. In the event that you can’t make it to your scheduled appointment and need to cancel on the same day, please let us know as soon as possible.

After two documented instances of a “No-Show” or a “Same-Day Cancellation,” a Reservation Fee will be required for future appointments to ensure fairness to both our clients and our team.

*For surgical and dental procedures, a Reservation Fee of $300, will be required after the first instance*

We want to assure you that these policies are in place to enhance the efficiency of our services and provide the best care possible for your pet. If you have any questions or concerns, please don’t hesitate to reach out. We appreciate your understanding and cooperation!