House Calls
House Call Veterinary Services
Compassionate Veterinary Care in the Comfort of Your Home
We understand that bringing your pet to the veterinary hospital isn’t always easy. Whether your pet experiences anxiety during travel, has mobility challenges, or you have difficulty arranging transportation, an in-home veterinary visit may be a helpful alternative.
South Hyland Pet Hospital offers House Call Veterinary Services for eligible established clients, allowing certain veterinary appointments to take place in the comfort and familiarity of your home.
Our goal is to make veterinary care more accessible and comfortable while maintaining the same commitment to quality medicine and compassionate care that you expect from our hospital.
Is a House Call Right for Your Pet?
House calls can be especially beneficial for pets who experience significant stress during travel, have difficulty moving comfortably, or are challenging to transport.
An in-home visit may also provide our veterinary team with valuable insight into your pet’s behavior, mobility, and daily environment.
Available Services
House calls are intended for veterinary services that can be safely and appropriately performed outside of the hospital.
Depending on your pet’s needs, these may include:
- Wellness examinations and preventive care consultations.
- Evaluation of select nonemergency medical concerns.
- Quality-of-life assessments and end-of-life care.
- Other veterinarian-approved services appropriate for a home setting.
Not all veterinary services can be performed during a house call. Diagnostic testing, procedures, or treatments requiring specialized equipment, additional personnel, or hospital facilities must be performed at our hospital.
Our team will help determine whether a house call is appropriate for your pet or if an in-hospital appointment would provide better care.
House Call Eligibility & Service Area
To ensure we can provide safe, appropriate care, the following requirements apply:
- Established Clients Only: House calls are available to existing South Hyland Pet Hospital clients with an established Veterinarian-Client-Patient Relationship (VCPR).
- Service Area: House calls are available within a seven-mile radius of our hospital in Bloomington, Minnesota.
- Advance Scheduling: Appointments are scheduled based on veterinarian availability and the medical needs of the patient.
- Veterinarian-Required Services: House calls are reserved for appointments requiring a veterinarian. Support Team services, such as routine nail trims or anal gland expressions, are not available as standalone house calls.
If you’re unsure whether your pet qualifies, please contact our team to discuss your options.
Preparing for Your House Call
A little preparation helps us provide a safe, comfortable, and efficient visit.
Before our veterinary team arrives, please:
- Provide a quiet, clean, accessible area for your pet’s examination.
- Have appropriate leashes, carriers, or other necessary restraint equipment available.
- Secure other household pets that are not part of the appointment.
- Ensure an authorized adult is present to discuss medical recommendations, provide consent, and arrange payment.
- Notify our team in advance of any behavioral concerns, handling difficulties, or other safety considerations.
If an examination or procedure cannot be completed safely in the home, our veterinary team will discuss appropriate alternatives, which may include scheduling care at our hospital.
House Call Fees & Scheduling Policies
House calls require additional travel time and dedicated veterinary staff away from the hospital.
A House Call Service Fee applies in addition to the veterinary examination fee and any other services performed.
Our team will discuss anticipated costs and appointment availability before scheduling. Payment is due at the time services are provided.
Cancellations & Rescheduling
Because house calls require additional coordination, at least 48 hours’ notice is required to cancel or reschedule an appointment.
Late cancellations or missed appointments may result in a $300 Reservation Fee being required for the next specialty or extended appointment. This requirement applies following each late cancellation or missed appointment and is not a permanent requirement for future appointments.
House calls may also need to be rescheduled due to severe weather, unsafe travel conditions, staffing changes, or other circumstances affecting our team’s safety. Clients will not be penalized when South Hyland Pet Hospital initiates a cancellation or rescheduling.
For complete details, please review our:
Need Help Getting Your Pet to the Hospital?
If transportation is your primary concern, a pet transportation service may be a more practical alternative to a house call, particularly when your pet needs diagnostics, treatments, or procedures that must be performed at our hospital.
Pet-TaxiCab LLC is a locally owned pet transportation service serving Bloomington and the surrounding Twin Cities metro area.
Pet-TaxiCab LLC
Phone/Text: (763) 340-4282
Email: pet.taxicabs@gmail.com
Website: www.pet-taxicab.com
Pet-TaxiCab LLC is an independent provider and is not affiliated with South Hyland Pet Hospital. Clients are responsible for arranging transportation directly with the company and confirming availability, pricing, and any special accommodations.
Important Limitations & Emergency Care
House calls are not an emergency veterinary service. They are not appropriate for pets requiring immediate medical attention, advanced diagnostics, hospitalization, or emergency treatment.
If your pet is experiencing a serious or potentially life-threatening emergency, please seek care at a dedicated emergency veterinary hospital rather than waiting for a house call appointment.
Veterinary Emergency Group (VEG) – Eden Prairie
Phone: (952) 444-1034
Hours: Open 24 hours a day, 7 days a week, including holidays.
For additional information, visit our Urgent & Emergency Care page.
Interested in Scheduling a House Call?
House calls require additional coordination and must be scheduled directly with our team.
Call or Text: (952) 884-1868
Email: southhyland@southhyland.com
Our Client Service Representatives can help determine whether a house call is appropriate for your pet, review availability, and discuss anticipated fees.
We look forward to helping you and your pet receive the care you need in the setting that works best for you.