Code of Conduct

South Hyland Pet Hospital Code of Conduct

At South Hyland Pet Hospital, we are committed to maintaining a welcoming, safe, and respectful environment for all clients, pets, and staff. We believe that fostering mutual trust and respect is essential to the quality of care we provide.

To ensure a positive experience for everyone, we have a zero-tolerance policy for the following behaviors:

1. Verbal abuse or the use of offensive language, including harmful or malicious statements about others or their pets.
2. Any form of harassment or bullying.
3. Discriminatory remarks or actions.
4. Intimidation tactics or threats.
5. Allowing your pet to intimidate or threaten another person or animal.
6. Disclosure of someone else’s private information without consent.
7. Suspected intoxication or impairment due to alcohol or behavior-altering substances.
8. Failure to follow reasonable requests from our staff, including properly leashing or restraining your pet.

In the event of any inappropriate behavior, we reserve the right to immediately discontinue services.

This policy is strictly enforced. Non-compliance may result in corrective action, which could include termination of care, being asked to leave the premises, or involvement of law enforcement.

Thank you for your cooperation in helping us maintain a positive and respectful environment for all.