952-884-1868

Online Pharmacy

Refill Request

south hyland

Address:

5400 W Old Shakopee Rd.
Minneapolis, MN 55437

To help us reduce lobby congestion, minimize the spread of infectious diseases, and create a calmer environment for our patients, we kindly ask that you check in from the parking lot by calling or texting us before entering the building with you pet.

Office Hours

Monday: 7:30am – 6:00pm
Tuesday: 7:30am – 6:00pm
Wednesday: 7:30am – 6:00pm
Thursday: 7:30am – 6:00pm
Friday: 7:30am – 6:00pm
Saturday: 8:00am – 12:00pm

*Closed Sundays and all major holidays

Appointment Hours

Monday: 9:00am – 5:30pm
Tuesday: 9:00am – 5:30pm
Wednesday: 9:00am – 5:30pm
Thursday: 9:00am -5:30pm
Friday: 9:00am – 5:30pm
Saturday: 8:30am – 11:30am

*Closed Sundays and all major holidays

south hyland

Client Rights and Responsibilities

Client Rights

As a client, you have the right to:

-Be treated with consideration, respect and compassion by all members of our staff

-Talk in confidence with staff members and veterinarians, and to have your animal’s health care information protected

-Participate in decisions about your animal’s care

-Accurate and easily understood information about your animal’s health and South Hyland Pet Hospital’s policies, including payment policies

-Know your animal’s diagnosis, prognosis, treatment alternatives and the risks and benefits of each alternative

-Expect and receive appropriate treatment for your animal(s) as determined by our capabilities and Mission Statement

-Be informed of the costs of evaluation, treatment and payment options available

-Accept or decline diagnostic testing or treatment(s) for your animal(s) and the right to be informed of the consequences of refusing said diagnostic(s) or treatment(s)

-Fair, fast & objective review of any complaint or request you have regarding South Hyland Pet Hospital

Client Responsibilities

As a client, you are responsible for:

-Maintaining respectful behavior (including voice & language) towards other clients and hospital personnel

-Reading and understanding our Client Code of Conduct and being conscious of the consequences for disorderly conduct

-Abiding by administrative and operational policies, including leash/carrier requirements, payment and appointment scheduling & cancellation policies

-Disclosing accurate and complete information about your animal(s) health and medical history, including behavioral issues that may affect the safety of other patients or hospital personnel

-Working collaboratively with providers to develop and carry out agreed-upon treatment plans

-Asking questions if you don’t understand

-Recognizing the reality of risks and limits of the science of veterinary medical care

-Reading and understanding any consent forms and/or estimates that you sign

-Maintaining the awareness of South Hyland Pet Hospital’s obligation to provide timely, equitable care to other patients

-Using client feedback processes to address issues that may arise and clearly communicating your wants and needs

-Meeting financial obligations