The Heart
Some jobs require a special sort of person, someone who has both the skills and the heart to do it. Veterinary receptionists, or, in our case, client service representatives, fall into that category. These unheralded professionals are at the heart of a veterinary clinic’s operation. They’re the first face pet parents see when they walk in the door and the voice that greets them cordially when they call for an appointment. April 21-27, 2024, celebrates these professionals who are such an integral part of any veterinary clinic’s team.
Heart and Skill
Some of a veterinary receptionist’s job seems straightforward:
- Answering telephones
- Processing paperwork
- Managing medical files
- Handling billing
These skills are all important. Every one of them. Equally as important is a veterinary receptionist’s ability to exhibit grace under pressure. They’re masters of:
- Calming worried pet parents
- Sharing in the joy of your new pet
- Sharing your concern about a pet’s illness
- Delighting in your pet’s antics
They do so while managing the administration and organization of all the moving pieces of a veterinary practice.
What It Takes
Aside from being organized and capable, a veterinary receptionist has to be:
- Friendly
- Compassionate
- Calm, cool, and collected
- Genial
- Sympathetic
- Understanding
At South Hyland Pet Hospital, we believe our client service representatives are all of these things and many more. Not only are they consummate professionals, but they share the values of everyone here:
- Compassion
- Teamwork
- Communication
- Innovation
- Integrity
- Fun
- Professionalism
- Accountability
Veterinary client service representatives also play an important role as an intermediary. Not only do they provide top-notch support and care for you and your pet, but their work allows the veterinarians and veterinary technicians to focus completely on your pet’s well-being.
They provide excellent customer service to you, acting as a source of communication between you and the veterinary staff. They also work in concert with the rest of the veterinary staff to help create the best possible outcome for your pet’s health and well-being. Their love of and compassion for all animals, especially those who are most vulnerable, make them champions for each one, including the underdog.
South Hyland Pet Hospital
South Hyland Pet Hospital knows our client service representatives are the best! They combine a love for and dedication to the pets we serve and their people. Their vibrant personalities and warm-heartedness create a welcoming, cordial clinic environment and enjoyable professional atmosphere. We appreciate them and know you do, too. Contact us today if your pet needs an appointment and you’ll see how wonderful our client service representatives are.
Image credit: SeventyFour / iStock / Getty Images Plus
